CB
Christy B
1 reviews | Active since Feb 2018
08 Jan 2025, 10:47
Still being charged even though number cancelled in August 2024
Despite having cancelled my cell number in August and having received a confirmation reference number that it had been cancelled I'm still being charged for a number that I no longer have. Cell number ***. Vodacom ref number ***
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Vodacom's replyOfficial
08 Jan 2025, 12:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jan 2025, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team