1 reviews | Active since May 2016

13 Feb 2018, 15:05

Still being billed!!! No response!!

Will I get a response? Or will you keep taking my money? My account has been settled 3 months ago?!?!?!

0
Replies (4)
Vodacom
Vodacom's reply13 Feb 2018, 15:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

's update13 Feb 2018, 15:11
Reviewer Update
This is the 3rd automated response I have received!!!!! No help!!!
Vodacom
Vodacom's reply14 Feb 2018, 08:44
Official

Good Day Melissa,

Thank you for taking the time to voice your enquiry. Kindly note that feedback will be provided on REF:EC-1J56-3U41AF.

Regards
RO

's update05 Mar 2018, 23:14
Reviewer Update
This is the only response!!! Automatic ones!!! Still no resolve after emails reassuring me this has been sorted!!!!