1 reviews | Active since Jul 2011
Still being billed incorrectly
<p>I posted previously that there was an error on my billing for more that R4,000 and after stopping the payment and having various arguments on my contract this was reversed. I then paid the outstanding amounts after receiving a credit and my account is now paid up to date.</p> <p> </p> <p>I went online today to check my account, and once again I have been charged for data that should be in bundle but is charged additional on my invoice for March. It is not a lot, only R86, but this is **************** as Vodacom are debiting me for services not used. </p> <p> </p> <p>I loaded a cap of R50 on this contract as a failsafe but was told it is not always effective so I should check if I do go over. This is absolute bull****. I believe that they do estimates on the data usage and that they are unable to prove that I used more data than the cap I have in place. When they "investigated" before giving me a more than R4,000 credit, I was sent an email that they cannot send me any documented usage, but they have checked and the data usage is correct, yet they still gave me a credit as a "sign of good faith".</p> <p> </p> <p>A sign of good faith would be for then to send me proof that I used the amount of data they are billing me for and not by telling me it is my responsibility. I will be cancelling this contract when it expires and I will tell anyone wanting to make use of Vodacom that they should rather use smoke signals than sign a contract with a bunch of ******.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
As per telephonic discussion,feedback provided.
Regards
FM
Best regards,
As per telephonic discussion,feedback provided.
Regards
FM
Best regards,
