MS
Marius S

1 reviews | Active since Jul 2011

15 Mar 2017, 14:06

Still being billed incorrectly

<p>I posted previously that there was an error on my billing for more that R4,000 and after stopping the payment and having various arguments on my contract this was reversed. I then paid the outstanding amounts after receiving a credit and my account is now paid up to date.</p> <p> </p> <p>I went online today to check my account, and once again I have been charged for data that should be in bundle but is charged additional on my invoice for March. It is not a lot, only R86, but this is **************** as Vodacom are debiting me for services not used. </p> <p> </p> <p>I loaded a cap of R50 on this contract as a failsafe but was told it is not always effective so I should check if I do go over. This is absolute bull****. I believe that they do estimates on the data usage and that they are unable to prove that I used more data than the cap I have in place. When they "investigated" before giving me a more than R4,000 credit, I was sent an email that they cannot send me any documented usage, but they have checked and the data usage is correct, yet they still gave me a credit as a "sign of good faith".</p> <p> </p> <p>A sign of good faith would be for then to send me proof that I used the amount of data they are billing me for and not by telling me it is my responsibility. I will be cancelling this contract when it expires and I will tell anyone wanting to make use of Vodacom that they should rather use smoke signals than sign a contract with a bunch of ******.</p>

0
Replies (2)
Vodacom
Vodacom's reply15 Mar 2017, 15:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Mar 2017, 10:40
Official

As per telephonic discussion,feedback provided.

Regards

FM

Best regards,