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PK
Patrick K

1 reviews | Active since Oct 2009

13 Feb 2019, 11:04

Still being billed for home fibre service that I cancelled in July 2018

I have been trying since July of 2018 to get my home fibre service cancelled. After countless phoned calls and emails, I was finally assured last month on the 18th of January that I would be refunded in full, and that my account would be closed. Today is the 13th of February, and I still have not received a refund. Instead I have been billed again.

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Replies (3)
Vodacom
Vodacom's reply13 Feb 2019, 12:16
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team        
Vodacom
Vodacom's reply13 Feb 2019, 15:42
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.

Regards
Vodacom Consumer Website Team
PK
Patrick K's update15 Feb 2019, 08:24
Reviewer Update
It has been two days since Vodacom's reply. Still waiting for them contact me "to offer further assistance".