1 reviews | Active since Jul 2013
Still being billed for Deezer, even without a contract
<p>I have been struggling for a number of months trying to cancel my Deezer subscription. Based on this experience, I eventually cancelled my contract with Vodacom which came to an en on 31 Dec 2016. On 1 Jan 2017 I STILL got billed for Deezer and now I am sitting with a R61.64. I spent the last 28 minutes on the phone from one department to the other (5 to be exact) and eventually got cut off. </p> <p> </p> <p>PLEASE can someone sort this out or assist. I am at my whits end trying to have this resolved. I can not understand how such a simple thing can be so unbelievably painful to resolve. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
