JW
Jaco W

1 reviews | Active since Jul 2013

10 Jan 2017, 13:11

Still being billed for Deezer, even without a contract

<p>I have been struggling for a number of months trying to cancel my Deezer subscription. Based on this experience, I eventually cancelled my contract with Vodacom which came to an en on 31 Dec 2016. On 1 Jan 2017 I STILL got billed for Deezer and now I am sitting with a R61.64. I spent the last 28 minutes on the phone from one department to the other (5 to be exact) and eventually got cut off. </p> <p> </p> <p>PLEASE can someone sort this out or assist. I am at my whits end trying to have this resolved. I can not understand how such a simple thing can be so unbelievably painful to resolve. </p>

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Replies (1)
Vodacom
Vodacom's reply10 Jan 2017, 14:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team