PA
Petra A

1 reviews | Active since Jun 2015

02 Aug 2017, 12:24

Still being billed for data after many phone calls to cancel it

<p>I upgraded to a new package, SMART TOP UP M and on my prevouise contract I had a topup of 250MB that was extra billed for R51.75, on numorouse accations I had phoned to cansel this data but I'm still being billed for it. </p> <p>Here is the list of names and dates that tells each time I phoned and was promised it is cancelled and resolved. (but it not) </p> <p>Shannon Cloete 27/06/2017</p> <p>Masa Gaeebe 11/07/2017 Ref 1- ********** ********** <br />Crage 27/07/2017<br />Sandele (Manager) 27/07/2017</p> <p> </p> <p>On my latest invoice it still reflexts. </p> <p>Invoice number:<br />H7-4DD77<br />Invoice date:<br />01/07/2017</p> <p>R307.48 amount due</p> <p> </p> <p>And my account is depited for:</p> <p>01 Aug 2017<br />VODACOM ********** 667 I ********** <br />R352.48</p> <p> </p> <p>So not only am I still paying for data I keep asking to remove from my account, now I'm paying R45 extra for no reason!!!</p> <p> </p> <p>Im very disapointed in your service. </p>

0
Replies (3)
Vodacom
Vodacom's reply02 Aug 2017, 13:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Aug 2017, 08:16
Official

Good day,

As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM

PA
Petra A's update03 Aug 2017, 11:05
Reviewer Update

Hi

Do you call it resolved?

There is clearly a diffrence in what I'm being debited and what the invoice say is due?