Still being billed for cancelled contract
A couple of months ago I called Vodacom to cancel a data contract which was suppose to be cancelled this month. After I was told the initial contract I was sold was a fixed term contract instead of a month to month contract I thought I had signed up for. I've now waited for 24 months to cancel this contract but two months on after numerous calls i'm still paying for this contract. surely there must be some recourse with these operators that hold the consumer at ransom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Abby,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Dear Abby,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
