MR
Mevisha R

1 reviews | Active since Apr 2018

10 Nov 2021, 08:52

Still being billed for canceled services!

I cancelled my Fibre line with Vodacom and its been 2 months and I am still being billed and my account debited. How difficult is it to cancel a line???? Yet every time I speak to a consultant in the call centre they assure me that the contract is canceled on their end. Vodacom you have become the biggest rogues...sorry but you lost my business. I will however give credit to the call centre for following up on their side. It seems Management needs to get their act together unfortunately.

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Replies (1)
Vodacom
Vodacom's reply10 Nov 2021, 11:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team