SW
Sean W
1 reviews | Active since Mar 2009
19 Mar 2021, 10:08
Still being billed after I've cancelled my fibre.
I cancelled my fibre with Vodacom on December 21, 2020, giving my 1 month notice for it to fully cancel by Jan 31, 2021.
The ref no: SR***
Come February - I was still being debited! This surprised me because Vodacom Fiber terms and conditions states that fiber is paid in advance. I paid for December on 1 Dec when I cancelled. I paid on 1 Jan for my cancellation month. Since my calendar month was January 2021, there was no need to pay in advance for February 2021.
Vodacom has consistently told me I need to pay for February - even though I cancelled in DECEMBER!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Mar 2021, 10:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Mar 2021, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SW
Sean W's updateReviewer Update
23 Mar 2021, 11:02No-one has contacted me yet.
SW
Sean W's update23 Mar 2021, 11:02
Reviewer Update
No-one has contacted me yet.
SW
Sean W's updateReviewer Update
26 Mar 2021, 00:32This is absolutely incorrect and I will be contacting ICASA.
Your Terms and Conditions states:
“38. Vodacom Fibre monthly subscription will be billed in advance while the data and voice minutes usage will be billed in arrears. ”
Please send me your name and last name, as I will reference this conversation, screenshots and emails. I refuse to pay a bill I’ve already paid for.
Your Terms and Conditions states:
“38. Vodacom Fibre monthly subscription will be billed in advance while the data and voice minutes usage will be billed in arrears. ”
Please send me your name and last name, as I will reference this conversation, screenshots and emails. I refuse to pay a bill I’ve already paid for.
SW
Sean W's update26 Mar 2021, 00:32
Reviewer Update
This is absolutely incorrect and I will be contacting ICASA.
Your Terms and Conditions states:
“38. Vodacom Fibre monthly subscription will be billed in advance while the data and voice minutes usage will be billed in arrears. ”
Please send me your name and last name, as I will reference this conversation, screenshots and emails. I refuse to pay a bill I’ve already paid for.
Your Terms and Conditions states:
“38. Vodacom Fibre monthly subscription will be billed in advance while the data and voice minutes usage will be billed in arrears. ”
Please send me your name and last name, as I will reference this conversation, screenshots and emails. I refuse to pay a bill I’ve already paid for.