1 reviews | Active since Apr 2013
Still being billed after contract was cancelled
The service from Vodacom is absolutely disgusting. I received notifications from Vodacom that my account is in arrears, I cancelled this account 2 MONTHS ago. Subsequently after cancelling I also did not receive any airtime on that number and assumed the account was cancelled after I made use of the telephonic contract cancel line and I also spoke to someone from your call centre because they wanted to sell another contract to me, they wanted to make sure I want to cancel and I told them 'Yes'. Now I am being told my account is in arrears and I need to pay. My account was settled before I cancelled the account, so I suggest that you sort your stuff out. <br> <br> I am not going to phone your useless call centre again. Please can someone competent phone me to sort the problem out, someone that actually knows what they are doing?
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
