CT
Chris T

1 reviews | Active since Oct 2011

11 Feb 2017, 10:15

Still being billed after contract being cancelled.

<p>After cancelling my Vodacom contract a few times my account is still being charged. I have tried to resolve this situation several times through the call center and at the Vodacom store. As per agreement notice was given and now paying unnecessarily for something I do not need or use.</p> <p>I am very disappointed with the service received from Vodacom.</p>

0
Replies (2)
Vodacom
Vodacom's reply11 Feb 2017, 11:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Feb 2017, 15:53
Official

Dear Helena,

As discussed your query has been resolved.

Regards,

Cassandra