Still been billed for a ********** upgrade

<p>Good day</p> <p>I would just like to state the level of Vodacom’s follow up service.</p> <p>I have stuck within the timelines with regards to getting back a refund and yet I have been told its pending. The numbers in question are ********** 353 (which has been made prepaid) and ********** 428 (which I have requested to be cancelled completely) but guess what I’m still getting billed for it.</p> <p>My account was ********** opened in July and I picked this up early August, I sent through all my documentation with regards to what they needed. However I am still getting billed for phones that were opened on my name and which Vodacom is aware of.</p> <p>I have called in and sent numerous emails with promises of this been escalated, however we are now in November and I have been told that my case is still pending.</p> <p>I have been requested again for documents one month later after sending them to Vodacom documents where I found out another number was upgraded without my knowledge.</p> <p>I appreciate all the consultant’s assists but what is the use they provide a talking service but nobody in the accounts, forensic or management do not action this.</p> <p>I do not know what to do anymore with regards to a company that suppose to have great customer service</p> <p>Why do we as your valued customers have to get billed for something that we don’t have and you know that this was opened **********ly?</p> <p>Pathetic, terrible and horrify service I have ever received knowing that my identification through the carelessness of an in-store consultant and management was not done properly.</p> <p>I don’t want to have anything to do with Vodacom knowing my correct information is easily passed off and I would like to buy out my other 2 contracts I have with Vodacom.</p> <p>Please find all my emails logged with your customer service and documents department.</p> <p>Very unsatisfied customer!!!!!</p> <p>Claudia</p> <p> </p>