Still Awaiting Vodacom ***** department

It is now getting closer to March with still no update from Vodacom ***** department on my open case.

I saw on Vodacom facebook page and chatted to more people with similar cases of not getitng their issues resolved and money getting debited. I am not a client of Vodafom and because you have my details you can't just approve a contract and start deducting.

Otherwise one can just deduct money from any person. Everytime your social media department contacts me after my posts, they say they will get me an update and then never call me back again. This has now been 3 times the same case???

Also you are wasting my time. If you never deducted I would not have had to contact you. I would also like my 200-now almost 300minutes re-paid and the debit order amounts. I should also ask interest from the money that was deducted with my own terms as it was deducted *******ly. I am already seeking legal advice as the matter is not going anywhere.

Get back to me with a decent answer and steps forward to get my money back and my time and minutes spent. Talking to your helpdesk won't resolve the matter as nothing is progressing.