1 reviews | Active since May 2016

29 Dec 2016, 16:40

Still awaiting response for excessive data charge

<p>I am still awaiting response regarding excessive data charge. When I check on Hellopeter every few minutes there seems to be continuous problems with Vodacom. The problem whereby I am being charged for exceeding my contract data is being experienced with plenty other people. Please refund me my money. I will not be using the data on this contract anymore and cannot wait for this contract to end. I will utilise the data on my Telkom Mobile contract which I have had for 3 years now without any problems. For Vodacom's information my initial Telkom Mobile contract for 2Gigs per month, for the span of 2 years was never exceeded actually I had unused data being carried over to the next month. </p>

0
Replies (1)
Vodacom
Vodacom's reply30 Dec 2016, 10:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team