Still awaiting proof of purchase contract 17 March

My cellphone screen broke Galaxy S4, the screen replacement is covered by the ADH policy in South Africa.<br> For this they require a proof of purchase. Which I can only get with a copy of the upgrade contract with which I originally got te phone.<br> I requested this 17 March 2015. And after jumping through the identification hoops required I was told it requires up to seven working days.<br> On 7 April 2015 I followed up and had to jump through more identification hoops.<br> <br> I am still waiting for this and am sitting with a useless phone.