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marschliono A

1 reviews | Active since May 2012

23 Jan 2019, 09:26

Still awaiting ITC clearance and Paid up letter after years.

Hi there, I had a vodacom account years ago, but you guys is still listed in my credit report for bad payment of R40. I've inquired about this in store, and has been in contact with your online team but the issue still persist since March 2018. I'm no longer a vodacom client. My contact number and address has changed ever since. My new contact number is ********** my name is Marschliono Alexander and ID number ********** 241080. I would like a paid up letter and i would like my name to be cleared with the ITC

0
Replies (3)
Vodacom
Vodacom's reply23 Jan 2019, 09:41
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team   
mA
marschliono A's update23 Jan 2019, 10:59
Reviewer Update
I'll be awaiting their call.
Vodacom
Vodacom's reply23 Jan 2019, 15:08
Official
Dear Marschliono, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
We tried calling you today and you were not available. We have rep**** to your query via email. 
 
Regards 
 
Consumer Website Team(SA)