Still awaiting installation of Wi-fi/Yagi antenna

Good Day <br> <br> I logged a call with customer care and transmission, reference number A1-x8Iq-ANEX8, on the 13th of August complaining about poor edge and 3G signal at my parents house in Gulu, East London. I was given prompt feedback and on the 4th of September, Themba from East London Transmission was dispatched to the house to do an assessment. He advised that a Yagi antenna would be feasible but he would only be able to install one and this would not cover both buildings of the establishment. He suggested my parents install a satellite solution and referred the call to another division who would make contact with me with in a week. It is now the 9th of November, 2 months later, despite following up on a weekly basis I have yet to receive any contact from the Satellite team. We have thus decided to revert back to the Yagi solution but now Themba has advised he has changed divisions. <br> It is totally unacceptable that we have had to wait over 2 months for basic feedback. Please can someone urgently make contact as we would like for the Yagi to be installed by the 13th of November. I don't think this is a tall ask considering the call was initially logged on the 13th of August.