lK
linda K
1 reviews | Active since Jan 2012
13 Nov 2022, 19:24
Still awaiting fibre installation
On the 17th of September 2022 a vodacom fibre sales person came to my home and sold me vodacom fibre. On the 29th of September i was informed that everything was in order with my account and the next step would be delivering the router. I am yet to receive the router. I have called and checked and i'm yet to have any vodacom staff revert back to me. This is really unacceptable service.
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Replies (2)
Vodacom's replyOfficial
14 Nov 2022, 08:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2022, 08:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
lK
linda K's updateReviewer Update
08 Dec 2022, 09:03Good Day
It is now the 8th of December and i have yet to hear back from vodacom. Really saddened by the lack of customer service from vodacom especially as someone who has used vodacom for over 20 years.
Will be cancelling the fibre as soon as i can as i have not even received it and can go to a better service provider
It is now the 8th of December and i have yet to hear back from vodacom. Really saddened by the lack of customer service from vodacom especially as someone who has used vodacom for over 20 years.
Will be cancelling the fibre as soon as i can as i have not even received it and can go to a better service provider
lK
linda K's update08 Dec 2022, 09:03
Reviewer Update
Good Day
It is now the 8th of December and i have yet to hear back from vodacom. Really saddened by the lack of customer service from vodacom especially as someone who has used vodacom for over 20 years.
Will be cancelling the fibre as soon as i can as i have not even received it and can go to a better service provider
It is now the 8th of December and i have yet to hear back from vodacom. Really saddened by the lack of customer service from vodacom especially as someone who has used vodacom for over 20 years.
Will be cancelling the fibre as soon as i can as i have not even received it and can go to a better service provider