Still awaiting fibre activation

I have just about reached my limit with Vodacom. I switched from telkom to Vodacom because of telkoms pathetic service and had I known this is what I would get from vodacom I would have thought twice about making them my service provider. I have been battling to get my fibre activated since Tues to date all I've been told is "it's been escalated", "we will get back to you as soon as we have feedback" and my favourite "please be patient". I took the liberty of calling vumatel myself and was told that Vodacom needs to activate on their side. I've been with Vodacom for probably 19 years and never have I experienced such **** service. Not all the agents make empty promises though a few of them actually tried to help.