still awaiting feedback after almost a month!!!!

So after I complained about my LG G3 Beat, I received a prompt response on Hello Peter that I will be contacted. After about a week no response, so I gave negative feedback and to my surprise I have since then still not received any further response. LG on the other hand got back to me and came with solutions.When I was ready to send my brandnew phone in for repairs to VODACOM I got caught up and couldn't get to a Vodacom outlet on the weekend of the 16th. I made arrangements to send my phone in on the weekend of the 23rd. Still not receiving feedback from Vodacom, I unexpectedly receive a Vodacom SMS on the 20th of October, saying that my LTE SERVICE (which was supposed to be activated on activation of the phone and simcard the day it is bought) is now activated. I would like some feedback as to why this service was only activated now, but when I queried about my phone not working properly I was told to send in my phone for a software update which can not be done at home or at a Vodacom branch. Why was this LTE service not installed and why was I not given any feedback. If I have sent in my phone on the weekend my time would have been wasted and my effort. inconvenience-much!!!!!!