Still Awaiting Despatch After 2 weeks

On the 11 October 2017 I app**** with Vodacom for a new contract on a Huawei P8 lite, so excited I was approved and told I would receive my new phone by that Friday the 13 October 2017. But I missed a call from Vodacom that Thursday, I Phoned back and asked if Vodacom can phone me again or if I could speak to the person whom was trying to phone me. A call centre agent told me that someone would phone me back before end of business day, Friday I phoned again and again I was told they requested a call back from the department that was looking for me. Monday 16 October still no call so I phoned again only to be told my phone is at despatch. So my phoned should be here any day. Tuesday I phoned again, again I was told my phone was at despatch, a technical error on their side, Wednesday same story. Thursday I was told they did not have stock of the phone and will only have by next week. so Today I phoned again and the call centre agent told me my phone is still at despatch and they do have stock on the phone. it is a technical error on their side. What is going on with Vodacom? Why is this taking almost two weeks? Everyday it is the same story? The only problem Vodacom has is customer service