Still awaiting a repsonse and resolution to ths problem of disappearing airtime and data while phone is switched off and I am asleep

To whom it may concern,

I am still waiting for a response and phone call from Vodacom to tell me what happened to my airtime (almost R500) and my data (about 200MB) last night after 22:11pm while I was asleep and my cellphone switched off. Although there was a response from Vodacom via Hello Peter, this has not translated into a reply or resolving the issue.

I woke up this morning at 05:50am and switched my cellphone back on just to find that I received 5 sms from Vodacom at 22:11, 22:16,22:22, 22:20 and at 22:33 to tell me that I am using all my cash and data and have run out of airtime and data and now have nothin left - no airtime and data, yet my cellphone was switched off and I was already asleep. How is this possible. I am training all week in another city and now have no airtime and data to contact my clients. SHAME on you Vodacom, this is the second time in 3 years that you take airtime, money and data from your customers.

PLEASE investigate urgently as I need my airtime and data for my business.  Your official response yet no call or reply to this issue Official business reply Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

PLEASE RESPOND AND HELP ME GET THIS SORTED AND MY AIRTIME AND DATA REFUNDED. I am really tired of the problems I experience with Vodacom, even though we have been customers since 1992 and have just renewed our contract for another 2 years and am now so sorry that I did.

Looking forward to your speedy resolution to this issue and problem.

Thank you, Kind regards Mrs. Susanne Ableitinger