Still awaiting a manager from Acc dept

I have been following up none stop find out what is going on why has no manager contacted me as yet regarding my account. We are now at the end of February 2016 up to now nothing has been debited out of my account, I am so fed-up and frustrated with Vodacom the communication and service sucks and very poor quality I am the customer but have to follow up non stop what is going on and nobody can assist.<br> <br>