Still account blocked for Vodacom's fault

Once again Vodacom shows it's commitment to their client, I was put on an open contract by Vodacom after I specifically asked for a Top up Account. Vodacom has admitted that it is their fault, my bill went up to R3309.00 and they are suppose to write a credit note, but this hasn't been done since 11 Feb. Now they have locked my phone line (Even though I have paid for it). So I'm without a phone or any Data contract. I've called too many times, they will get back to me no one does. I wrote on Hello peter the 01 April they promised to get back to me, but I'm still waiting while I'm waiting I don't have a phone to call from I went this Easter without a phone that I've paid for how ridiculous is this, I'm a mom with two small kids!!!! But Vodacom doesn't care about me, they were quick to respond on Hello Peter but WHEN ARE THEY GOING TO FIX MY PROBLEM????? It's been more than a month!!!!!! And no one fixes my problem!!!!<br> <br> What do you have to do to get Vodacom's attention!!!!!! Contact the CEO? Write to Beeld which by the way I did!!!!!!<br> <br>