Still Abysmal

In August 2024, I wrote this review: "Vodacom Accounting is abysmal This review concerns the specific department that is supposed to handle accounting matters. 1. It took this particular department 3 months and over 20 SMSs to finally update my credit card expiry date (following the usual regular credit card renewal process). During the final month my service was suspended. 2. 3 weeks ago, I downgraded my service and received the following SMS: "You will receive an SMS and Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed." I have received nothing further. I wonder how long it will take my request to be confirmed????" Sadly the story of updating my credit card details continues!! I have received a further number of totally incomprehensible SMSs and 4 phone calls. I have talked to *** twice on the 10 October. Finally (I thought) Prudence promised that everything will be sorted immediately. I was please to hear this, but this time wrote an email to "subscribercollections" confirming the call with Prudence. Yes - you guessed right! My service has been cut off. I look up Vodacom's website to see which director I can write to and see that Theresa Di Mari is Director Commercial Operations South Africa. To make sure she is an appropriate person to contact I read the detail given about her. OMG, the detail is all about Dee Nel! That sums up Vodacom. What a disaster! They can even get the details on their website right. No wonder they are unable to update ones credit card.