Still a mess

<p>The upgrade of my Vodacom contract was messed up on 19 January 2017. I immediately reported it and Vodacom promptly sent someone to collect the incorrect handset promising to reverse the upgrade. 100 emails later there has been no reversal and I am paying for a service and contract that I don't use, or even can't use as they have collected the handset.</p> <p>Six months and counting to rectify their own mistake. That's Vodacom.</p>