Stiil waiting for my phone

On the 23rd of May I upgraded my cellphone contract and received a black berry Z3 and when the phone suddenly switched off and wouldn't switch on I went to vodacom with the handset and they took it in for servicing on the 26th of June and give me the job number (***6) waiting on word from them and they never said anything so I went back on the 18th of August and they said the phone was not responding to the new battery and was sent to Johannesburg and If they could also not fix it they would give me a new phone and I was given a new job number (***8) then I waited on word from them again and still nothing then I went back again on the 8th of October and I was told the person in charge of booking and repairing the phone was Clayton Weitz and they attempted to give him a call but he didn't answer then I was told I would be contacted once they got ahold of him and I am still waiting