Stiil no progress on cancellation - pathetic Vodacom

Still no help or assistance. Called the cancellations department and was informed its been escalated and must wait another 48 hours ? I cancelled the contract and paid for it on Tuesday, its already been over 48 hours and i must wait another 48 hours ???

Official private business reply Good day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

Our records indicate that your query is in hand with our Retentions Support Team, please refer to service request number 1- ********** ********** . Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once query is resolved.

We apologize for the inconvenience.

Have a lovely day further.

Vodacom Consumer Website Team.

7 Mar 2019, 11:43 a day ago

8 Mar 2019, 7:04 4 hours ago Druvindra: Morning, can someone please advise as to whether the contract has been cancelled ? No one has called me to resolve this. This would be appreciated, as the funds were paid on Tuesday and would have reflected in the account by latest Wednesday. I am sure its not that difficult to cancel the contract as requested?