CW
Craig W

1 reviews | Active since Apr 2019

02 May 2024, 03:52

Stick to the contractually agreed dates.

wish I never joined vodacom. For a company that loves double charging me a few months your service is sloppy, it's the second of May you have still not debited my money off my accountant, plus I can't even use your app because when I pay it comes off 2 weeks later . Meaning double payments as somehow your app is written in such a way that it's most flawed thing ever as it doesn't detect pending payments. So could you please start doing your job correctly and deducting on time on the 29th of every month as per the contract because I like everything to come off as planned so that I can plan the rest of my month.

Be better please.

Thank you.

0
Replies (1)
Vodacom
Vodacom's reply02 May 2024, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team