*****STERS WORKING AT VODACOM

I would like Vodacom to explain to me how there have been 2 sim swaps on my number in the last 2 months and money ****** from my bank account!!! Why am I not getting a call or an sms to notify me that a sim swap is about be actioned?? Why are the transactions in my bank account to a vodacom payd account? What is that even??? Why does your call centre not have human agents to assist?? The machine keeps taking me back and forth while money is being taken out of my account? I demand that whoever is doing these sim swaps is held accountable.