*****sters with *********** staff who dont know what they doing

On 3 December 2024 I went to game keywest mall to apply for a cell phone contract. I was assisted by Nokuthula who requested that i complete the forms and leave my details, as there were 2 profiles under my ID. The next day being the 4 December 2024 at exactly 08:54 I received a Vetting Outcome notification from Vodacom on my email stating vetting was done, with ref # ***. Vodacom claims that game key west did this contract, but game only opens at 9am, so it was not opened by them. Then at 08:55 i received a call from a coloured guy who spoke to my wife saying application is approved but not for the phones we wanted, because of the low score on my profile. Which doesnt make sense as last time i had a vodacom contract was in 2016, and was paid in full and settled. He then told my wife that his going to investigate and escalate the matter. Seeing that he was not responding, I called the same number and got through to the call centre. I spoke to more than 5 people who all had different stories. Eventually, I spoke to Akhona, who confirmed there was a quote opened for a 10GB top up sim on my profile and it was done by game keywest. When we spoke to game, they said their dealer code is G0282 and not G8206. I was told to go do an affidavit, and complete a ***** Dispute Affidavit for non vodacom customers. Which i did and was also asked to send these documents with my ID copy that has my 3 signatures.

I emailed this information to ******** on Fri Dec 06 2024 08:28:50 and received reference # EC-1U7Q-1DHYYV The *********** imbecile named Thavho responded to say its not ***** as i went to game to open contract and the case will be closed. I then responded asking to be contacted and that they must read the affidavit and understand what had transpired but nobody bothered to respond.

Saturday 7 Dec 2024 i went to vodaworld and was told there's nothing they can do on their side as the contract was done by game. Which doesnt make sense how vodacom head office is not able to overwrite their dealers as the primary provider. I asked for proof was told they not allowed to provide the information in their system.

I want the public to know that vodacom/game workers that are placed there to assist us as consumers are the ones using our information to commit *****ulent activities. And now im doing the run around like a headless chicken becaused nobody is willing to help. The police wants evident to open a case which vodacom is refusing to provide. Vodacom my instruction to you is cancel the ****en quote under my name and delete my profile off your systems. The details of the person who created this quote are as follows: Incident date: 04 December 2024 Game Keywest dealer code - G0282 Dealer Name - Game stores G82036 Dealer ID - 58644 Quote # *** Channel - Vodacom direct Sales Agent - MPICT001

The address used on this quote is my old address which i last used in 2018, Vodacom cant tell me that they are not able to cancel this quote. Im now going to open a case with the police as i have been trying to speak to them but clearly im stupid.

Vodacom staff are *****sters, and people should know the truth!