KB
Kyle B
1 reviews | Active since Mar 2016
18 May 2023, 19:25
*****sters running Vodacom.
I dont even know where to start. I contacted Vodacom multiple times via email and Telephonically... Advising them i haven't signed up for a contract after receiving emails and sms's. They have been unable to cancel the order and talk about the "online department". Tonight i get an sms saying the phone is successfully delivered... Without my ID or this PiN i received i wonder how this was possible. Also i have not done business with Vodacom in about 4 years so why do you still have my information in the first place ?
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 May 2023, 07:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 May 2023, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KB
Kyle B's updateReviewer Update
19 May 2023, 09:17Still waiting to be contacted... sent the ***** dispute document and attached my ID with signatures... I need my data completely deleted from VODACOM once you confirm this is sorted.
KB
Kyle B's update19 May 2023, 09:17
Reviewer Update
Still waiting to be contacted... sent the ***** dispute document and attached my ID with signatures... I need my data completely deleted from VODACOM once you confirm this is sorted.
KB
Kyle B's updateReviewer Update
23 May 2023, 12:20since we had this discussion I would have thought this *****ulent activity would have frozen my account. But no, I have been debited by Vodacom. The funny thing is i've alerted you since I got the first sms, before the phone even left your warehouse... now you are debiting me unauthorized!!!
KB
Kyle B's update23 May 2023, 12:20
Reviewer Update
since we had this discussion I would have thought this *****ulent activity would have frozen my account. But no, I have been debited by Vodacom. The funny thing is i've alerted you since I got the first sms, before the phone even left your warehouse... now you are debiting me unauthorized!!!