*****sters & Incompetence

After almost 2 years seeking clarity, i guess by now it'll be pointless to say Vodacom doesn't care/ I am disappointed/ Very bad service, but it has become abundantly clear that we are expected to pay the service provider every month without clarity of what we're paying them for, my account/ profile with Vodacom has 2 email addresses, 2 physical addresses, resulting in me having a second account i know nothing about for a fiber installation at a government agency & i'm liable to pay since the account is now in arrears but no one at Vodacom can explain what's happening with that account, when they transfer me to the fiber department & talking to 8 agents for almost 6 hours, no clarity was given & was told to make sure i pay that account to make sure that i keep it up to date since the invoice it's in my name, i also had a contract cancelled without me being informed, when i called them to enquire a simple "we don't know" was the answer, Is it safe for us to presume that staff members are opening contracts using our information, hence no one cares enough to assist cause they what's going on...