NL
Nomsa L

1 reviews | Active since Mar 2023

27 May 2026, 13:23

*****sters and misspelling and misleading

I was ****med by Vodacom, I have a contract which I was paying R550 then on Vida pay I clicked for R139 for data that was on promo and I thought it was once off then I realise it's monthly subscription which increased my contract to be R752 then a consultant from Vodacom called me and said I am paying too much for the current contract that I am current in, he then said they have R545 contract with R545 airtime so that I can buy data that I want and I asked him to cancel the top up Data for R139 and he said he is canceling it and I will be paying R545 as from the 1st of May 2026 and I asked him to put it in simple English that I am only paying R545 he said yes and when I was signing the contract again I asked him again am I going to pay R545 for the month he said yes cause I was not understanding the part when he was reading the T&Cs where he says excluding the hand set and I asked him again and he said yes to my surprise my bill for May is R960. 48 and he has not canceled the R139, Vodacom you are big ****mers and misleading when you selling for your own benefit how on earth I would migrate to something that would be more expensive than it was before, migrate my contract to the initial contract I took.

0
Replies (1)
Vodacom
Vodacom's reply27 May 2026, 14:37
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team