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Ian H

1 reviews | Active since Mar 2009

10 Dec 2023, 17:53

*****sters

I have been trying to change my Vodacom contract since September. Each time I call I’m told my request is ‘with the back office’ and the consultant I’m speaking to cannot help me. The tell me they will phone back again tomorrow, but I never hear from them. So, all the time, I’m paying for a more expensive service that just keeps on going on. I’m pretty sure this is *****ulent!

0
Replies (3)
Vodacom
Vodacom's reply11 Dec 2023, 07:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
IH
Ian H's update13 Dec 2023, 00:03
Reviewer Update
Dear Vodacom
Please can you advise when - in due course - will be.
I haven’t heard a thing from your consultant.
Do I have to pay another month at the higher rate ?
IH
Ian H's update13 Dec 2023, 00:05
Reviewer Update
Dear Vodacom
Please can you advise when ‘in due course’ will be as I haven’t heard a thing from your consultant.
Thank you