TZ
Tsietsi Z

1 reviews | Active since Aug 2016

04 Nov 2024, 10:59

*****sters

I called in with missing airtime from my onbiller allocation spoken to a consulted who refunded me with R50 that was on Saturday Sunday when I wake up 104 of my airtime was missing and claims was that it was data usage which funny I had a limit lock the 1st day i used the number after receiving an sms from vodacom telling me that I have used 0.01 out of bundle and when 104 was taken no sms was even sent to me. Now this is a new number and already there was flags placed on it that when I call in the customer care I should be reffered to the onbiller intelicel with prepaid queries. I had ***** on my number hence the change money was taken out of my business account which I beilieve there are people in bpo involved which I have names in the past I was never assisted nor by the bank or the vodacom. To secure myself I changed numbers placed it on onbiller yet within a month there is already people within vodacom accessing my number and doing things on it without my concern or due process.

0
Replies (1)
Vodacom
Vodacom's reply04 Nov 2024, 12:15
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team