DW
Damian W
1 reviews | Active since Mar 2009
15 Apr 2019, 16:28
sterling service
I'd like to recognise Mbali in your prepaid call centre for her sterling serivce, she assisted in reactivating a number I hadn't used for almost a year that had an admin block on it.
She escalated and kept me appraised of the process right through until I had completed the sim swap and reactivated it.
She is an asset to Vodacom and her positive attitude made me feel like a welcome client.
Whilst I don't have her surname her calls always cam in from ********** 806
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Replies (2)
Vodacom's replyOfficial
16 Apr 2019, 06:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Apr 2019, 06:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Apr 2019, 07:25 Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Apr 2019, 07:25
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Best regards,