R
Riekie

1 reviews | Active since Oct 2022

27 Feb 2025, 16:21

*****STER - CENTRUION MALL BRANCH MANAGERS

*****sters - 1 year later - still no refund!!! a Salesperson at Vodacom Centurion Mall placed a contract on my brother's name "Vodacom contract" incorrectly. Vodacom then deducted money off his account for 6 months from March 2024 till Sep 2024. Francois the branch manger and his useless assistant NEVER CALLS YOU BACK!! Still haven't heard from him or seen the refund. I have called numerous times leaving messages and they never call back! This is absolutely **** service!!! I have now opened a case of ***** against Vodacom and the branch manager and his assistant. They placed this contract on my brother's name incorrectly and we need our money back...THEY will pay for the inconveniences they caused us during those 6 months we had to pay for a contract we didn't even approve. This is *****!!!

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Replies (1)
Vodacom
Vodacom's reply28 Feb 2025, 07:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team