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graham N

1 reviews | Active since Mar 2009

07 Jun 2023, 11:02

Steer Clear of Vodacom Shops

This is my second review. Still not resolved by Vodacom after numerous promises. My wife purchased an uneccessary charger from the Vodacare shop in Tygervalley and she attempted to return it within 1 day for credit, Waited for 4 callas to be returned they still did not respond. We elevated the request to Vodacom Customer Care, after numerous requests to resolve this and promises to elevate this to Regional Managers and the like, still nothing has been done. All for the princely sum of R640.00 Vodacom firstly do not keep to their published return policy, nor do they conform to the Consumer protection act. What makes them special? They obviously do not care about their customers or their reputation, which stinks anyway.

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Replies (1)
Vodacom
Vodacom's reply07 Jun 2023, 14:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team