UvdB
Uzaan van den Bergh

1 reviews | Active since Dec 2015

03 Apr 2018, 08:30

STEELING OF AIRTIME AND MONEY AFTER CANCELLATION

We cancelled one of our contracts with Vodacom as from 1 April 2018. Big was our surprise that the morning of 31 March 2018 all our airtime and data disappeared. On calling Vodacom the customer care says it is according our terms and conditions. I feel that we paid until midnight of 31 March and you should have airtime until then not loose it 14 hours before the time. They should the credit a person for the last day of the month if they are doing to it.

0
Replies (2)
Vodacom
Vodacom's reply03 Apr 2018, 10:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Apr 2018, 10:29
Official

Good day Uzaan,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Theo