ER
Enrick R

1 reviews | Active since Dec 2016

12 Dec 2016, 09:35

Steeling my Wife’s smile

<p>My Wife was in the position of getting her first phone contact on her own name, after looking around and deciding op the perfect deal for her, we went to the Vodacom shop in greenstone mall.</p> <p>The contract that we decided on included free selfie stick, free contract cover and 5 GB data once-off.</p> <p>We only received the Phone, the selfie sticks were finished and the lady that assist us could not explain what the “Free contract cover “ means, after asking about the selfie stick she informed us that “Vodacom some-times do that “.</p> <p>After leaving the store with only a phone and disappointed we decided that we will make the best of a bad situation.</p> <p>This morning my wife switch on the new phone and the new sim-card is active, only to realise she only received 3.3GB of the 5 GB that is once off, and only received 1,5GB of the 2GB that she need to receive Monthly.</p> <p>I also phone the store but Kulo the store manager is busy, I did leave a message and still didn’t receive a call back.</p> <p>I need answers?</p> <p>Thanks</p>

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2016, 11:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team