JM
Jacques M
1 reviews | Active since Sept 2016
06 Nov 2019, 00:40
Steeling - ******* Debiting My Account
I've relocated to another country. I've canceled 2 contracts I had with Vodacom which was both past 24 month period. They only closed the one and kept the other active and keep on debiting my account *******ly. (listen to the recorded message when I called in)
Its impossible to communicate with Vodacom other than via this portal since I cant phone them and do not have the time to wait for 60 minutes on a line while doing an international call.
Please stop steeling
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Replies (2)
Vodacom's replyOfficial
06 Nov 2019, 07:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2019, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JM
Jacques M's updateReviewer Update
03 Dec 2019, 06:54I did respond to you via email. You clearly did not read. I left the country, so you will find it difficult to reach me on a phone number you were suppose to have closed. You billed me again this month, just ignoring this.
JM
Jacques M's update03 Dec 2019, 06:54
Reviewer Update
I did respond to you via email. You clearly did not read. I left the country, so you will find it difficult to reach me on a phone number you were suppose to have closed. You billed me again this month, just ignoring this.