YK
Yusra K
1 reviews | Active since Oct 2017
12 Nov 2018, 00:19
Steeling from the poor
Please tell me how is it possible to have no airtime available when I hardly make calls and the calls I make can never make all my airtime disappear... I bought 1gig till midnight of which the is still 900mb +, but my airtime is gone... This is not the first time... I see I'm starting to once again not recieve my SMS to say my data is low or that my data will expire soon ???? this year better fly by Bcoz I don't care I good of a network Yoh are but you guys can never rob me like this every month... And I've been so busy I haven't had the chance to get my complaints out.
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Replies (2)
Vodacom's replyOfficial
12 Nov 2018, 06:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Nov 2018, 06:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Nov 2018, 09:29Dear Yusra,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
Vodacom's reply12 Nov 2018, 09:29
Official
Dear Yusra,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,