Steeling from customer

<p>On 2016/08/2016 I bought a Vodacom prepaid phone from Vodacom shop the Reds. As it is faulty and still under warrantee I gave it in at the same shop on 2017/04/13. I still have not receive my phone back yet. As they told me that it is unecconomical to repair, which I understand, then you/Vodacom just have to replace it as it is a bad faulty factory product!</p> <p>I receive the following email from Irene Dege and did not hear from her ever again.</p> <p>Good day Nico,</p> <p> </p> <p>As communicated I have sent it to them for assistance, unfortunately there is nothing more that can be done from my side nor the store, the store followed due process and I have escalated your query to a senior investigator as advised in my previous mail.</p> <p> </p> <p>You can also contact the store where the ***** was committed and ask them to escalate from their side if ***** is confirmed which I can not speak for.</p> <p> </p> <p>Vodacom Forensics should be in contact with you if they require anything or additional information, as I sent your email as is and asked for their assistance, or if they wish to give you feedback.</p> <p> </p> <p>Regards,</p> <p>Irene ********** <p> </p> <p>Thats why I call it *****ing. Phone with warrany and you dont want to replace it.</p> <p>Come on Vodacom, you already have a bad name as you know it. This is the samething like my account you/Vodacom cant't sort out since last year September!!!</p>