MK
Marthinus K

1 reviews | Active since Apr 2017

18 May 2017, 08:35

Steeling data and airtime

<p>Firstly i shouldn't even give a star cause that's how low Vodacom are.</p> <p>It's the third time this happened to me maybe even more without me even knowing, i bought airtime R275 and a 14day 1 Gigabytes data the very next day my data is gone????</p> <p>Previously it ate all my airtime and data now please tell me how is this possible?</p> <p>When i called i spoke to a Lesego the complaint was escalated to someone higher dineo then it was escalated to someone higher Thuli everyone tells me the problem needs to be investigated to solve the issue now tell me how can this keep on happening?? </p> <p>I'm tired of this I'm tired of Vodacom *****ing my money then telling me i need to restrict my running application that's nonsense I've never used so much data in one day!!!</p> <p>I want a refund of what they stole from me!!! They keep telling me they need to investigate and then it takes 48 hours to one week for the result to come! </p> <p>Now i must go buy more data does Vodacom refund that as well????????? No they investigate and that's the end u just need to suffer the consequences. What's the purpose they have promotions but they rob you.</p> <p>Thuli made me look like a stupid trying to teach me how to operate my cellphone, i know very well how to use my phone!! I will not ever restrict any background data. </p> <p> </p> <p>I'm done with Vodacom!! I'm going to use everything i got and port to another network! </p>

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Replies (3)
Vodacom
Vodacom's reply18 May 2017, 10:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 May 2017, 10:54
Official

Dear Client

The Data Team confirmed that they are in contact with you and will address your concerns.

Kind regards

Vodacom Consumer Website Team

Best regards,

MK
Marthinus K's update23 May 2017, 09:42
Reviewer Update

It's been four days when is Vodacom intending to contact me??? When is vodacom going to refund my data??? Are they intentionally stretching it the full 7 days?? Are you telling me it takes 7 days to investigate theft? Yes theft Vodacom STOLE FROM ME!!