*****ing your money! DONT SIGN UP FOR VODACOM Fibre! ITS NOT MONTHLY!

Item: Vodacom
Rating: 1
Author: Duran N

Terrible customer service! Months with no feedback on my refund!

U debited my account for 3 months after I cancelled my line. The debit was R1299 for each month.

Give back my money! What's taking so long? It's been months? U keep giving me feedback that "someone" is working on it. "Someone" was busy with my cancellation for months as well! That's why we are here.

Worst service I have ever experienced. Give back my money or you are going to pay interest on it.

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Replies (1)

Vodacom's replyOfficial

18 Jan 2021, 13:31

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply18 Jan 2021, 13:31

Official