*****ing voice minutes

Item: Vodacom
Rating: 1
Author: Danielle N

Last two months my husbands smart m topup voice minutes has not been reloading correctly. It’s the 2nd today and more than 120mins is already gone and he has definitely not spent that much time on the phone. Also with the top up airtime more than R150 has also disappeared. To me this is ****************.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

02 Oct 2018, 19:56

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Oct 2018, 19:56

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Danielle N's updateReviewer Update

04 Oct 2018, 11:38

Its been 2 days and no one has phoned me. Your customer service really is awful

Danielle N's update04 Oct 2018, 11:38

Reviewer Update

Its been 2 days and no one has phoned me. Your customer service really is awful

Danielle N's updateReviewer Update

01 Nov 2018, 09:28

Another month and my husbands voice minutes only uploaded 170mins on a smart M which should have 250mins. I still had no reply from customer care.

Danielle N's update01 Nov 2018, 09:28

Reviewer Update

Another month and my husbands voice minutes only uploaded 170mins on a smart M which should have 250mins. I still had no reply from customer care.