*****ING VODACOM.... SHAMELESS AND PATHETIC

Took money from my back account, even though I closed my account from May 2017, even paying the penalty because I relocated to another country. No I still get a statement, telling my that I owe money and they still owe my R700 plus.

Phew Vodacom... bad bad bad!

No feedback, just useless emails telling you they will call you back.

Lets see if you are able to fix this...reference number is 1- ********** ********** . Account Number I **********

From: ********** ********** Sent: 06 September 2017 05:46 PM To: ********** Subject: Ref: Dear Karlien I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced. This is certainly not in line with Vodacom’s aim in achieving service excellence. Vodacom values you and always aim to provide you with the best quality network, products and services. As per our telephonic conversation today on ********** ********** referring to your request for the credit to be paid to your bank account. I have advised that the request has been sent for urgent resolution as per the reference 1- ********** ********** . This has been allocated to the departments that credited your Vodacom account. We appreciate your continued patience and is aware of the urgency of having the funds transferred to your banking account. I have added a note to advise that you are in Namibia and can be contacted on your international number for future reference.

Regards, Sebastian Dreyer

Customer Care eService Team