*****ing ur Data

Item: Vodacom
Rating: 1
Author: Norma H

We have two contracts with VodaCom Flexi 150 and 350 , on renewal we were given 1g and 2g data for two years. As of the 1.10.2019 they stopped carrying over the data and on enquiring we were told that as from the first of the month they will not be carrying over complimentary data. We received no notification of the change in our contract. How is it possible that VodaCom can just change our contract details with no notification or consideration for there clients. We have five months left on our contract and we won’t ever renew our contracts with VodaCom

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Oct 2019, 07:19

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply10 Oct 2019, 07:19

Official

Best regards,

Vodacom's replyOfficial

10 Oct 2019, 10:15

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that All bundles allocated as part of a promo bundles offer will be valid for 30 days and will expire at 23:59 on the 30th day after the day of purchase.
https://www.vodacom.co.za/vodacom/terms/promotions/promo-bundles

Regards Consumer Website Team

Best regards,

Vodacom's reply10 Oct 2019, 10:15

Official

Best regards,