*****ING PEOPLES MONEY!
I CANCELLED MY INSURANCE IN MAY 2020. IN JULY VODACOM ADDED A NEW INSURANCE POLICY WITHOUT MY KNOWLEDGE OR CONSENT AND HAS CHARGED ME FOR IT! I CALLED THEM TO FIND OUT WHATS GOING ON AND TO CANCEL IT THE NEW POLICY WHICH THEY SAID THEY DID, NOW I SEE THEY HAVE ADDED IT AGAIN!!!! THIS IS THEFT! YOU HAVE NO RIGHT TO JUST ADD WHATEVER YOU WANT TO PEOPLES CONTRACTS AND THEN CHARGE THEM FOR IT!!!
DISGUSTING COMPANY, BAD SERVICE!! SICK OF VODACOM. PEOPLE CHECK YOUR INVOICES AS THEY ADD WHAT THEY WANT AND THERE IS NOTHING YOU CAN DO ASN THEY JUST DONT CARE.
I AM STILL WAITING FOR A CREDIT FOR THE FIRST CHARGES THAT I WAS NOT AWARE OF!!!!
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Vodacom's replyOfficial
02 Sept 2020, 10:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Sept 2020, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
08 Sept 2020, 09:30I still have not received any assistance from Vodacom and I am still being charged for a service I did not ask for or approve!!! I WISH I NEVER SIGNED UP WITH VODACOM!!! No one gets back to you!
's update08 Sept 2020, 09:30
Reviewer Update
I still have not received any assistance from Vodacom and I am still being charged for a service I did not ask for or approve!!! I WISH I NEVER SIGNED UP WITH VODACOM!!! No one gets back to you!